SmartHands on Demand
A comprehensive solution for customers needing efficient and reliable 24/7 IT support and maintenance around the globe. Our certified experts, acting as an extension to your existing IT teams, ensure that customer infrastructure remains up and running, regardless of physical distance or time constraints - providing peace of mind at all times.
Use Service Global as your eyes, ears and hands
Our tailored consumption models help boost operational efficiency while increasing speed and flexibility
24/7 Support & Availability
24/7 On-Demand access to certified experts with Service Level Agreements (SLAs) to meet your needs.
Pay-As-You-Go Pricing
Experience the freedom of pay-as-you go pricing without sacrificing enterprise quality IT service standards.
Global Coverage
Our experienced workforce is at the ready in a wide range of locations, from bustling metropolises to remote areas.
Visibility & Control
Integrated platform enables collaboration while providing insights to ensure speed & scale across hundreds of locations.
Maximize the efficiency of your operations team with Service Global Smart Hands Services
Service Global's global technical workforce is available 24/7 to provide dependable, remote assistance so you can reach more and do more in less time! They provide professional services, from rollout and troubleshooting to custom installation - all at the highest level of expertise.
- Global Rollout - Deploy equipment (IoT, edge compute, wireless, 5G) and software to multiple locations by our global workforce.
- Break Fix & Maintenance - Scheduled maintenance and break/fix services for your IT infrastructure and equipment by our certified experts.
- Troubleshooting - Equipment, software, and network troubleshooting by our certified experts.
- Equipment Installation Services - Server, storage, and network equipment installation services by our certified professionals.
- Rack & Stack Services - Configure, install, connect and test rack and stack equipment by our certified experts.
- Remote Management - Power cycling, remote hands, visual inspection and remote monitoring services by our experienced technicians.
- Cabling Services - Assemble, install, test and certify cabling infrastructure by our certified experts. Extend patch cables, install fiber optic cables, and more.
- Asset Management - Inventory management, asset tagging, and asset tracking services by our certified experts.
- Logistics Support - Move equipment, pack and unpack equipment, and more by our certified experts. Handle returns, repairs, and more.
- On-Site Assessments/Surveys - Site surveys, assessments, and audits by our certified experts. Assess and report on the current state of your IT infrastructure.
Zero Friction End-to-End Automation
Our AI/ML driven Service Cloud platform and software are designed to provide you with a seamless and efficient experience. Our system can easily integrate with your existing ITSM software, providing you with a unified view of all your service requests, dispatch requests, and IT tickets.
AI/ML based automated dispatch management can quickly and easily assign technicians to service requests based on location, issue severity, skills required or technician availability.
Gain real-time visibility into the status of all dispatch requests including technician and/or part location provides you with full transparency and accountability.
Access detailed reporting and analytics on your dispatch and service activity, including response times, resolution rates, and technician performance metrics.
Receive alerts and notifications during the lifecycle of service tickets ensuring that you are always up-to-date on the status of your IT infrastructure.
The Service Global Difference
Reach peak performance and ensure reliability with right partner on your side
At Service Global, we understand the unique needs of enterprise customers, and we offer SmartHands on demand services that meet all of these requirements. We have a team of highly qualified and experienced technicians available 24/7 worldwide, and we offer customized solutions and flexible engagement models to meet your specific needs.
Scalability
Our global network of SmartHand workforce and providers meet and scale with changing needs of enterprise customers. We can handle large, complex IT environments and support multiple locations globally.
Security
We take security seriously, and our SmartHand technicians undergo extensive training to ensure the security and privacy of our customer's sensitive data and meet their compliance and regulatory requirements.
Integration
Our platform can seamlessly integrate with your existing IT infrastructure, including IT service management (ITSM) software and other systems, to ensure your IT operations run smoothly and efficiently.
Customization
We can customize our solutions to meet your specific needs. We can adapt to your unique requirements and offer flexible engagement models to suit your budget and business objectives.
Accountability
We are committed to delivering the highest levels of performance. We provide reliable SLAs with real-time reporting and analytics, guaranteed response times, and fast issue resolution.
Cost-effectiveness
We offer competitive service pricing with transparent and predictable cost structures and various engagement models to ensure you get the best possible value for your investment.
Our Certifications Complement Our Specialties And Credibility
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Andre Bardon
Network Engineer (L2) - United States
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company's dynamic work culture and the exceptional caliber of its personnel. The organization's unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Francisco Azuri
Network Engineer (L2) - United States