A comprehensive solution for customers needing efficient and reliable 24/7 IT support and maintenance around the globe. Our certified experts, acting as an extension to your existing IT teams, ensure that customer infrastructure remains up and running, regardless of physical distance or time constraints - providing peace of mind at all times.
24/7 On-Demand access to certified experts with Service Level Agreements (SLAs) to meet your needs.
Experience the freedom of pay-as-you go pricing without sacrificing enterprise quality IT service standards.
Our experienced workforce is at the ready in a wide range of locations, from bustling metropolises to remote areas.
Integrated platform enables collaboration while providing insights to ensure speed & scale across hundreds of locations.
Service Global's global technical workforce is available 24/7 to provide dependable, remote assistance so you can reach more and do more in less time! They provide professional services, from rollout and troubleshooting to custom installation - all at the highest level of expertise.
Our AI/ML driven Service Cloud platform and software are designed to provide you with a seamless and efficient experience. Our system can easily integrate with your existing ITSM software, providing you with a unified view of all your service requests, dispatch requests, and IT tickets.
AI/ML based automated dispatch management can quickly and easily assign technicians to service requests based on location, issue severity, skills required or technician availability.
Gain real-time visibility into the status of all dispatch requests including technician and/or part location provides you with full transparency and accountability.
Access detailed reporting and analytics on your dispatch and service activity, including response times, resolution rates, and technician performance metrics.
Receive alerts and notifications during the lifecycle of service tickets ensuring that you are always up-to-date on the status of your IT infrastructure.
At Service Global, we understand the unique needs of enterprise customers, and we offer SmartHands on demand services that meet all of these requirements. We have a team of highly qualified and experienced technicians available 24/7 worldwide, and we offer customized solutions and flexible engagement models to meet your specific needs.
Our global network of SmartHand workforce and providers meet and scale with changing needs of enterprise customers. We can handle large, complex IT environments and support multiple locations globally.
We take security seriously, and our SmartHand technicians undergo extensive training to ensure the security and privacy of our customer's sensitive data and meet their compliance and regulatory requirements.
Our platform can seamlessly integrate with your existing IT infrastructure, including IT service management (ITSM) software and other systems, to ensure your IT operations run smoothly and efficiently.
We can customize our solutions to meet your specific needs. We can adapt to your unique requirements and offer flexible engagement models to suit your budget and business objectives.
We are committed to delivering the highest levels of performance. We provide reliable SLAs with real-time reporting and analytics, guaranteed response times, and fast issue resolution.
We offer competitive service pricing with transparent and predictable cost structures and various engagement models to ensure you get the best possible value for your investment.
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Network Engineer (L2) - United States
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company's dynamic work culture and the exceptional caliber of its personnel. The organization's unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Network Engineer (L2) - United States