Service Global and its affiliated companies (collectively referred to as "Service Global," "we," "our," or "us") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our websites, mobile applications, products, and services.
Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. We connect highly skilled talent with clients from various industries. Our platform is designed to facilitate seamless collaboration, offering tools and resources to support both providers and clients. Whether you are a provider or talent seeking exciting opportunities or a client looking for top-tier talent, our platform is tailored to meet your needs.
As a user of our services, it's important for you to understand how we collect, use, and safeguard the personal information you provide to us. This policy applies to all users of our platform, including providers, clients, visitors to our website, and any other individuals who interact with our services.
We value the trust you place in us when sharing your personal data. We are not in the business of selling your information; rather, we use this data to enhance our services, improve user experience, and ensure the highest standards of service delivery. This Privacy Policy is designed to be transparent about our data practices and to inform you of your rights and choices regarding your personal information.
Our commitment to your privacy is a core aspect of our business ethos. We strive to be clear, fair, and respectful in the way we handle your data, adhering strictly to applicable data protection laws and regulations.
Thank you for choosing us. We are dedicated to maintaining your trust and confidence as we provide you with exceptional service and opportunities.
This Privacy Policy applies to all data collected by us through various interactions and services offered on our platform. It encompasses the handling of personal data of various categories of individuals including but not limited to:
The type of information we collect includes, but is not limited to:
This policy is intended to cover all aspects of information handling within Service Global and its group of companies and is in accordance with global data protection laws and regulations. The policy addresses the collection, storage, processing, and sharing of personal data, outlining the principles and procedures we follow to ensure data privacy and security.
Please note that our platform may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
By accessing and using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. This scope is integral to ensuring a transparent and secure environment for all our users.
Our approach to information management and usage changes depending on our relationship with you. Below, we've outlined how we handle data in relation to different types of user interactions. For easy navigation, use the provided links to jump directly to the section that applies to your situation.
During the application phase, we gather details from candidates, focusing on assessing various aspects such as language abilities, personality traits, industry-relevant knowledge, expertise, professionalism, and technical skills. Once accepted as a Talent or Provider in our Network, we continue to collect this information to maintain an updated understanding of your profile. Additionally, we may request personal information, including but not limited to:
As part of our evaluation during the screening process or throughout your tenure as a Talent, we might capture audio and video recordings of your interactions with us or our clients. These recordings serve to showcase your abilities and are utilized for quality assurance and training objectives. Also, we offer our Talent and internal team members an email address on one of our domains. We securely store and manage all correspondence sent to and from these email addresses.
To confirm your identity, we may ask you to provide specific information. This includes taking a selfie and a photo of your government-issued ID using an app on your smartphone, collectively known as the "Verification Data." This data is sent to our biometric technology service provider, iDenfy. iDenfy utilizes facial recognition technology to analyze your facial geometry from the photos and extract biometric details ("Biometric Data"), and to validate the authenticity of your ID.
iDenfy then provides us with verification scores, a copy of your submitted photo, and your name from your ID for reference and fraud investigation, in line with our legitimate interests. They retain the ID photo for 180 days post-verification, in agreement with our terms.
iDenfy also leverages Verification Data to enhance its technology's performance and prevent fraud. However, iDenfy does not sell, store indefinitely, or retain your Biometric Data beyond what is necessary for these purposes. Once they have shared the verification results with us, they permanently delete your Biometric Data. We do not receive your Biometric Data.
iDenfy retention of Biometric Data does not exceed the duration needed for the stated purposes or three years from your last interaction with us, whichever comes first, unless legally mandated to retain it longer.
iDenfy may share your Biometric Data and Verification Data with their third-party service providers. For more information on how iDenfy handles your Verification Data and Biometric Data, please review iDenfy’s website and Privacy Policy.
Depending on the nature of the role you are being considered for as Talent, we might conduct a background check through an external service provider, which will involve gathering further information about you. Should this apply to your situation, we will specifically request your explicit written permission to allow this additional data collection by the third party, in accordance with relevant legal requirements.
We collect geolocation data when our service providers are in the field delivering services at customer sites. When you use one of our mobile applications, we may collect your precise location using GPS, Wi-Fi, and/or cellular network data from your device. This information is used to support service delivery, ensure accurate time tracking, and enhance operational efficiency.
Upon your selection as a Talent, part of your Personal Data may be utilized to construct a profile that will be showcased within our Services, accessible to clients in search of Talent. Additionally, aspects of your information might be featured on public areas of our website, in marketing materials, and during presentations, highlighting your skills and exemplifying the benefits of being part of our Network.
If you become a Talent, Clients you engage with may provide us information about your performance.
We gather details like your name, contact details, address, work history, and educational background from accessible public sources, external data suppliers, or various services. This includes platforms like professional job boards and social networking sites, such as LinkedIn. The purpose of collecting this information is to enhance the data you provide us and to evaluate your suitability for our Network.
Whenever you engage with us via our website or services, we might automatically gather specific information. For further details on this, please refer to the "Site Visitors" section outlined below.
We utilize your Personal Data to facilitate your application to become a Talent and to manage our contractual agreements and engagements with you once you join our Network.
We use your Personal Data for various legitimate business purposes as recognized by applicable laws, including:
We might request your permission to use your Personal Data for purposes not outlined in this Privacy Policy. In such cases, we will only use your data for these new purposes if you freely and knowingly give your consent.
During your application process or tenure as a Talent, we may conduct, record, and transcribe audio or video calls with you. Providing consent for this is entirely voluntary, and you have the right to withdraw it at any time. These recordings assist our team members in evaluating Network applications, assessing your fit for client engagements, and for our internal quality control and training. We may also share your interview recordings with client stakeholders for specific project considerations.
Your voice, image, in-meeting messages, and any other Personal Data you share during these calls may be collected. Additionally, other participants in a video conference could see your display name, email address, and profile picture. Be aware that any third-party software used for these calls might also gather and use your Personal Data, and we recommend reviewing their privacy terms for specific practices.
For individuals in the EU and the UK, please refer to the specific section below for details on our legitimate interests and your rights. Residents of California should consult the California section for information about their rights.
We gather Personal Data from both current and potential Clients (referred to collectively as “Clients”) when they visit our Sites, start using our Services, or request to engage our Talent. The types of information we collect include, but are not limited to:
Additionally, we provide both our Talent and internal team members with email addresses on our domains. We manage and process all communications sent to and from these email addresses.
We might gather more details about you and your company from public sources or third-party databases and services that offer information about business contacts and companies. This can include data such as individuals' names, job titles, business contact details, and company-specific information.
Whenever you engage with us via our website or services, we might automatically gather specific information. For further details on this, please refer to the "Site Visitors" section outlined below.
We employ the Personal Data you submit in a manner that aligns with this Privacy Policy. When you provide Personal Data for a specific purpose, we will use it in relation to that purpose. For instance, if you supply Personal Data to gain access to our Services, we will utilize it as part of our contractual obligations to grant you access to these Services. This includes maintaining your account, communicating with you about your use of the Services and/or the Sites, informing you about significant updates to the Services and/or the Sites, and overseeing your usage of the Services.
We may use your contact information to inform you about our Services, upcoming events, and promotional offers that might interest you. If we do so, each marketing message will include an option for you to "opt out" of receiving further marketing communications. However, you cannot opt out of necessary administrative communications related to the Services, such as billing or service notifications, as these are not marketing communications. Moreover, if you ever decide you no longer wish to receive marketing communications or want us to remove your contact information from our mailing lists, you can contact us at privacy@serviceglobal.com or through our mailing address listed in the Contacting Us section.
In compliance with applicable laws, we will send you marketing emails only if you have explicitly consented to the use of your Personal Data for such purposes.
We use your Personal Data for various legitimate business purposes as recognized by applicable laws, including:
We might request your permission to use your Personal Data for purposes not outlined in this Privacy Policy. In such cases, we will only use your data for these new purposes if you freely and knowingly give your consent.
During your application process or tenure as a Talent, we may conduct, record, and transcribe audio or video calls with you. Providing consent for this is entirely voluntary, and you have the right to withdraw it at any time. These recordings assist our team members in evaluating Network applications, assessing your fit for client engagements, and for our internal quality control and training. We may also share your interview recordings with client stakeholders for specific project considerations.
Your voice, image, in-meeting messages, and any other Personal Data you share during these calls may be collected. Additionally, other participants in a video conference could see your display name, email address, and profile picture. Be aware that any third-party software used for these calls might also gather and use your Personal Data, and we recommend reviewing their privacy terms for specific practices.
For individuals in the EU and the UK, please refer to the specific section below for details on our legitimate interests and your rights. Residents of California should consult the California section for information about their rights.
Before offering our Service to a Client, we might conduct a credit check via an external service provider, which will involve gathering more information about the Client.
When applying for a role with us, you'll provide Personal Data through your application, resume, cover letter, or other means. The information you choose to include typically covers:
If we invite you to participate in additional assessments during your application process, we will collect any extra Personal Data you provide. Not providing certain information upon request may affect our ability to evaluate your suitability for a role or could result in us being unable to offer you a position with us. With your explicit prior consent, we might record your audio or video interviews to assess your application more effectively and training. Remember, giving consent is optional, and you can withdraw it at any time, even during the interview. Withdrawing or not giving consent will not negatively affect your application.
We also generate Personal Data about you during the recruitment process, such as evaluations made by your interviewers regarding your fit for the applied roles.
Should your application be successful, we will need to gather more Personal Data as part of the necessary reference and background checks, in line with applicable laws. This may include special categories of Personal Data, for which we will seek your explicit consent at the time of collection. Additionally, we may require copies of identification documents, such as your passport or driver’s license, proof of address, work permit, a photograph, and a copy of your signature from your signed acceptance.
For details about your rights concerning the Personal Data we maintain about you, please refer to the “Region Specific Information” section below.
Whenever you engage with us via our website or services, we might automatically gather specific information. For further details on this, please refer to the "Site Visitors" section outlined below.
Our legitimate interests include:
Once you are engaged for work with us, your Personal Data will form part of your employee record, governed by our team member privacy policies. It may also be shared with external service providers who assist in fulfilling our responsibilities to you, such as payroll processing firms.
During your interactions with us via our website or services, both we and our service providers will automatically gather information about you using cookies and other tracking technologies. For detailed insights on how we use cookies and similar technologies, please consult our Cookie Policy or the respective cookie policy for any of our other websites you might be using.
As a visitor to our Site, our servers log various details (“log data”), which includes information sent by your browser each time you visit our website. This log data encompasses your Internet Protocol (“IP”) address, which helps us determine the country from which you are accessing our Site, as well as your browser type and settings, along with the date and time of your visit.
We utilize this automatically collected data to serve our legitimate interests in ensuring the secure operation of our Site, fulfilling our legal obligations, and understanding how visitors engage with our Site. This understanding aids in enhancing your experience on the Site.
When you participate in one of our events, such as business conferences and trade shows, we may gather Personal Data from you. This includes information you willingly share with us directly or by allowing access to your Personal Data in connection with the event, like contact details on a business card. We use this data to potentially establish a business relationship with you, including marketing our Services in a manner consistent with the reason you provided the information.
In compliance with applicable laws, we will obtain your consent before or at the time of sending you marketing emails. If you consent to receiving marketing communications from us, remember that you can revoke this consent at any time. You can opt-out by following the “opt-out” instructions in each marketing email we send, or by reaching out to us at privacy@serviceglobal.com, or via mail at the address listed in the Contacting Us section.
We do not engage in the sale of your information. We view the data about you and our interactions as an essential aspect of our relationship with you. However, there are specific situations where we might share your Personal Data with select third parties, as outlined below:
We may share your personal information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or anticipates acquiring, our company, business, or our assets, we will also share your personal information with that company, including at the negotiation stage.
A In the course of expanding our business, there may be acquisitions of other businesses or assets. Should a corporate transaction occur, such as a sale, merger, reorganization, dissolution, or a comparable event, Personal Data might be included among the assets that are transferred.
Like many companies, we hire third parties to carry out specific business-related functions. These third parties include website analytics companies, digital advertising services, our hosting and cloud computing service providers, customer relationship management software providers, marketing and sales software solutions, billing and payment processing functions, and background check service providers. When we engage another company for such functions, we only provide them with the information necessary to perform their specific task. Following our instructions, these parties may access, process, or store Personal Data solely for the purpose of executing the services we have contracted them to provide.
If you enter financial information into one of the Sites to process a payment, Stripe, our payment processor, will receive the information you enter and process the payment in accordance with Stripe’s Privacy Policy.
We may disclose your Personal Data if required by law, such as in compliance with sanctions concerning specific regions and designated individuals, or if we genuinely believe that such action is necessary to (i) fulfill a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to safeguard the personal safety of users of the Site or the public, or (iv) protect against legal liability.
Our policy is to retain your Personal Data only as long as necessary for the purposes it was collected and processed, including meeting any legal, regulatory, accounting, or reporting obligations. If you choose to receive marketing communications from us, we will maintain information about your marketing preferences until you opt out, in line with our policies.
To decide the appropriate retention period for your Personal Data, we consider the volume, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we use the data and if those purposes can be fulfilled by other means, along with the relevant legal requirements. In certain cases, we may anonymize your Personal Data, making it untraceable to you, at which point it ceases to be Personal Data.
Depending on your location, you may have specific rights and be able to access certain information. For more details, please review the following sections. If you have questions about your information, you can contact us at privacy@serviceglobal.com.
This section is exclusively for individuals in the United Kingdom and European Union. However, references to the EU also encompass certain non-EU countries, including, where applicable, Switzerland and the European Economic Area countries of Iceland, Liechtenstein, and Norway. Our Privacy Policy outlines why and how we collect, use, and store your Personal Data, the legal grounds for processing your Personal Data, and your rights and obligations regarding such processing (please refer to the “Your Rights” section below).
We are the data controller responsible for processing your Personal Data. As the data controller, we make decisions about how your Personal Data is utilized. For any inquiries, please reach out to us at privacy@serviceglobal.com or at the address listed in the Contacting Us section below. This section also includes contact information for our representative in the EU and the UK, relevant to the General Data Protection Regulation and the United Kingdom’s Data Protection Act 2018.
Subject to applicable EU and UK law and where feasible, you have the following rights regarding your Personal Data:
6.1.3.1. Right of Access: You can request us to confirm if we are processing your Personal Data and, if so, provide you with a copy of that data along with specific details. This may include processing purposes, data categories, recipients of the data, complaint procedures, and the data's source. We may charge a reasonable fee for additional copies.
6.1.3.2. Right to Rectification: If your Personal Data is inaccurate or incomplete, you can request that we correct or complete it. We will inform others we've shared your data with about the rectification, where possible. Upon request, we'll also inform you about those with whom we've shared your data, so you can contact them directly.
6.1.3.3. Right to Erasure: In certain situations, like when processing is based on your consent, you can request that we delete or remove your Personal Data. We might retain some information as per applicable law, for fraud prevention, or if we have a compelling legitimate reason. We'll also inform others we've shared your data with about the erasure, where possible, and provide you with their details upon request.
6.1.3.4. Right to Restrict Processing: You can request that we temporarily or permanently stop processing your Personal Data in certain circumstances. We'll inform you before lifting any processing restrictions. We'll also inform others we've shared your data with about the restriction, where possible, and provide you with their details upon request.
6.1.3.5. Right to Data Portability: You can request your Personal Data that you've consented to give us or that was necessary for our contract with you. We'll provide it in a structured, commonly used, and machine-readable format.
6.1.3.6. Right to Object: You can object to the processing of your Personal Data at any time. We'll comply unless we have compelling legitimate grounds for the processing. This applies particularly to direct marketing.
6.1.3.7. Rights in Relation to Automated Decision-Making and Profiling: You have the right to not be subject to decisions based solely on automated processing, including profiling, that have significant effects on you, unless necessary for a contract with us or with your explicit consent. We use automated decision-making for legal compliance and ensuring minimum necessary requirements for Providers and Job Applicants. You can contact us for decision explanations or a personal review, if possible.
6.1.3.8. Right to Withdraw Consent: If processing is based on your consent, you can withdraw that consent anytime, although this won't affect already processed data.
6.1.3.9. Right to Lodge a Complaint with a Data Protection Authority: If you have concerns about how we handle your Personal Data, you can report it to an authorized data protection authority.
To exercise your rights, contact us as indicated in the “Contacting Us” section below.
"Legitimate interests" refer to our interests in operating and managing our organization and providing the best Services to you. This Privacy Policy details instances where we process your Personal Data for our legitimate interests, what these interests entail, and your rights. We will not utilize your Personal Data for activities where their impact on you is greater than our interests, unless we have your consent or if such activities are mandated or allowed by law. You have the right to object to processing based on our legitimate interests. For more details on your rights, please refer to the “Your Rights” section above.
We are based in the United States. When you apply as a Provider, use our Services as a Client, or interact with our Sites in any capacity, your Personal Data will be transferred to servers in the United States. This transfer is necessary to provide you with the Services you request, manage our contract with you, or address your inquiries as outlined in this Privacy Policy. Additionally, your Personal Data may be shared with our service providers who support our business operations (as previously described). The data protection laws in the United States may not be as comprehensive or differ from those in your country. When transferring your Personal Data beyond the borders of the European Economic Area or the United Kingdom, we ensure that your data is adequately protected, and your rights are preserved.
Our Privacy Policy, as described above, explains why and how we collect, use, and store your Personal Data, the legal basis for processing this data, and your rights and our responsibilities regarding this processing.
If you reside in California, you, or someone authorized to act on your behalf, have specific rights under the California Consumer Privacy Act and its successor, the California Privacy Rights Act, collectively known as the “CCPA.” In this section, terms like “sale,” “share,” “business purpose,” and “personal information” are defined as per the CCPA. For this Privacy Policy, we use “Personal Data” to encompass “personal information” as defined in the CCPA.
We regularly update our Privacy Policy to reflect our current practices. As mandated by the CCPA, the information in this section applies to the past twelve months. In this period, we collected categories of Personal Data outlined in the relevant sections above (i.e., Providers, Clients, Job Applicants, or Site Visitors) from the sources specified therein (i.e., directly from you, third parties, or through automatic means). Over the last twelve months, we have not sold any Personal Data.
In the same timeframe, for business purposes, we have disclosed the following categories of Personal Data:
For details on potential sharing or disclosure of your Personal Data, please refer to the relevant sections above for Providers, Clients, Job Applicants, or Site Visitors.
Under the CCPA, you have several rights, which you can exercise by contacting us at privacy@serviceglobal.com where feasible and as permitted by law:
Right to Request Deletion of Your Personal Data: You can ask us to delete or remove your Personal Data. If we have shared your data with others, we will inform them about the deletion where possible. If requested, we will also tell you who we shared your data with, so you can contact them directly.
Right to Request Correction of Inaccurate Personal Data: If your Personal Data is inaccurate or incomplete, you are entitled to ask us to correct or complete it. We will inform others we have shared your data with about the correction, where possible. Upon request, we will also tell you who we have shared your data with.
Right to Know What Personal Data is Shared: We do not sell your Personal Data. You can ask us for details on what Personal Data, if any, is shared and with whom, along with additional information.
Right to Opt Out of Sale or Sharing of Personal Data for Behavioral Advertising: You can opt out of us sharing your Personal Data with third parties for cross-context behavioral advertising. To do so:
Right to Access Your Personal Data: Upon request, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy, along with other details. We may charge a reasonable fee for additional copies.
Shine the Light Requests: You can request a list of categories of Personal Data, if any, that we disclosed to third parties for direct marketing purposes in the preceding calendar year, along with the identity of those third parties.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights or if you have questions about your rights or information, please contact us at privacy@serviceglobal.com or via the postal addresses in the Contacting Us section below.
You can browse our Sites without providing any Personal Data. However, if you opt not to share any Personal Data, you might be unable to access certain Services.
This Privacy Policy does not cover Personal Data that we collect outside of our Sites, Services, events, third-party interactions, or as otherwise mentioned in this Privacy Policy. It also does not apply to any unsolicited information you provide us through this Site or other means (without prejudice to your rights under applicable law). This includes information posted in public areas of the Sites, like forums ("Public Areas"), any ideas for new products or modifications to existing products, and other unsolicited submissions ("Unsolicited Information"). All Unsolicited Information will be considered non-confidential, and we are free to reproduce, use, disclose, distribute, and exploit this Unsolicited Information without any limitations or need for attribution.
We do not knowingly collect Personal Data from children under the age of 16. If you are under 16, please refrain from submitting any Personal Data through our Sites. We urge parents and legal guardians to monitor their children's Internet use and to assist in enforcing our Privacy Policy by instructing their children not to provide Personal Data on these Sites without their permission. If you suspect a child under 16 has provided Personal Data to us through our Sites, please contact us, and we will try to remove that information from our databases.
Our Sites may include links to websites that we do not operate or control ("Third Party Sites"). The information you share with these Third-Party Sites will be governed by their specific privacy policies and terms of service, not by our Privacy Policy. Providing these links does not imply our endorsement or review of the Third Party Sites. We recommend reaching out to these sites directly for information regarding their privacy practices and policies.
We take reasonable and appropriate measures to safeguard the Personal Data provided through our Sites and services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, it's important to remember that no internet, email, or other electronic transmission is completely secure or error-free. Therefore, we advise you to exercise caution in deciding what information to send to us electronically.
Your access to and use of this website is governed by our Website Terms & Conditions. Access to and use of other Sites might be subject to different terms and conditions. We recommend reviewing those Sites for more detailed information.
The Sites and our business may undergo changes periodically. Consequently, there may be occasions when we need to make revisions to this Privacy Policy. We retain the right to update or amend this Privacy Policy at any time and without prior notice, unless otherwise mandated by applicable law. We recommend reviewing this policy on a regular basis, particularly before you furnish any Personal Data. Your ongoing use of the Site following any alterations or updates to this Privacy Policy will signify your consent to the terms of the revised Privacy Policy, while still respecting your rights under applicable law.
Please reach out to us if you have any inquiries about Our Privacy Policy, the information procedures of the Sites, or if you require clarification about your rights.
We have a dedicated team responsible for addressing inquiries related to this Privacy Policy. You can contact Our Privacy Team through the following means: via email at privacy@serviceglobal.com, or by postal mail at:
Attention: Privacy Policy Query
980 Mission Ct
Fremont, CA 94539