- Executive Alignment Forums
- Sales Cloud and Service Cloud Program Charter Definition
- Organizational Consulting
- Visioning Workshops
- Digital Engagement Strategy
- Application Modernization Planning
Businesses need their sales, marketing and service automation systems to seamlessly synchronize with the way their customers interact and act.
Iron Service Global’s Sales Cloud and Service Cloud practice offers extensive industry experience and expertise to help organizations recognize and apply the capabilities of multiple Sales Cloud and Service Cloud solutions with low TCO and high ROI. Our Salesforce Consulting Partnership and Sales Cloud and Service Cloud capability advocates our strong expertise in Sales Cloud and Service Cloud Advisory, Execution and Maintenance service.
Customer relationship management technologies enable businesses to drive better sales and relationships. Our Sales Cloud and Service Cloud Solutions are powered by the following Sales Cloud and Service Cloud platforms.
Iron Service Global’s Salesforce Sales Cloud and Service Cloud solutions are focused on enabling organizations to engage with their customers smartly and proactively.
Make your service processes more efficient by customizing cases and setting up case escalation rules, based on case age, specific keywords, number of times the case was reopened, and many more criteria.
Allow service managers to monitor their teams’ activity and productivity, as well as distribute cases based on skillset, availability, or workload.
Capture emails sent to your support address and automatically transform them into cases.
Gather support inquiries submitted to the Contact Us form on your website and automatically map information to Salesforce fields accordingly.
Reduce the number of manual processes by setting up auto-reply emails to customers when a new case is created.
Leverage social listening features for customer cases. Define service level agreements and response times for contact on social channels, including Facebook, Twitter, Instagram, and WhatsApp.
Offer real-time support via live chat or using automated chat bots that can address straightforward issues.
Empower your service agents using Einstein Recommendations and grow customer loyalty by offering order discounts, free shipping, or free Wishlist items applied to cart by the agent.
Sales Cloud and Service Cloud is a critical step for sales for all organizations. Iron Service Global’s experience and capability enables marketplace best practices implementation across verticals via its comprehensive portfolio of Advisory, Implementation and Support services.
We offer innovative and high-performance services and solutions in the following areas to achieve accelerated business growth for its customers:
Analyzing and optimizing customer-centric processes (not just automating).
Increasing ROI by better understanding and fulfilling the end customer needs.
Improving new customer acquisition and retaining existing customers.
A strategic initiative is further enhanced in its delivery and impact when assisted by experienced minds. Our services drive value across refining strategic vision, designing IT Architecture, and optimizing existing systems and processes.
Our Advisory portfolio provides objective assessment and advice, increased return on effort and investment, operational and strategic alignment, long-term viability, business transformation best practice.
Technical deployment is a herculean task. A guided and structured approach facilitates smooth and efficient implementation. Our experiences of deploying thousands of successful Sales Cloud and Service Cloud Projects gives us an edge over others.
We help you move from Sales Cloud and Service Cloud evaluation to rapid implementation and ROI, then to a steady state of productivity. Our team is uniquely positioned to provide industry and marketplace best practices as a part of a comprehensive implementation project or, on a more selective basis, to solve an isolated need.
A highly qualified and skilled safety net can make the difference between seamless transition and catastrophic meltdown. Iron Service Global offers packages that give you flexible support, 5 days a week, including periodic health checks on new implementations and application releases and performance monitoring.
Our Certified Salesforce Consultants and Engagement Managers are available on a daily basis to work onsite or remotely to provide post-project support, help define and scope new projects, or as a qualified resource to be used as needed. Our support services pay for themselves by saving time, adding best practices and eliminating error.
Our global experts are ready to help your business. Get in touch with one of our Experts today.