Managed Network Services
Service Global unlocks the potential of your networking environment, driving IT and business performance with dynamic scalability. Our Managed Network Services maximize agility, stability, and responsiveness - giving you a winning edge in today's ever-changing landscape.
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End-to-end Network Operations
Simplify the complexities of monitoring and management of the network with our robust global managed services.
Event Management
Detects, assesses, and directs notifications about alarms, conditions, and alerts--all designed to help you identify potential problems before they impact operations.
Fault Management
Paired with Event Management, take prompt action for the resolution of faults by leveraging the combination of our dedicated and on-demand workforce.
Network Operations
NetOps is a comprehensive managed service with the provisioning workflow taken care of. Our NOC experts provide Moves, Adds, and Changes (MAC) services for your network.
Service Global Network Operation Center (NOC) Solutions
On-Premises Network Operations Center (NOC)
On-Premises Managed Network Operations Center (NOC) is a dedicated team that is part of the organization’s IT or infrastructure group and provides remote monitoring, management, and support services for their network. The NOC is staffed by experienced network engineers and technicians who use a range of tools and techniques to monitor and manage the organization's network.
- Provides complete control over their network operations and security.
- Direct access to the network and respond quickly to any issues that arise.
- Reduce costs, improve efficiency, and ensure that network issues are resolved quickly and effectively.
Shared Network Operations Center (NOC)
In a shared NOC, the clients' networks are monitored and managed using a centralized platform, enabling the NOC team to monitor and manage multiple clients' networks from a single location. This can reduce costs, improve efficiency, and resolve network issues quickly and effectively.
- The benefits of centralized management.
- Allowing the NOC team to resolve issues quickly and efficiently.
- Reducing downtime and minimizing network disruptions.
Overall, a shared NOC is an excellent option for organizations that want to outsource their network operations to a trusted partner, ensuring that their network is running smoothly and securely 24/7.
Hybrid Network Operations Center (NOC)
Hybrid NOC provides organizations with the best of both worlds – the control and security of an on-premises NOC and the cost-effectiveness and expertise of a remote NOC using a combination of on-premises and remote resources. In a hybrid NOC, some network monitoring and management functions are performed on-site, while a remote NOC team performs others.
- Critical network and security functions are performed by on-site resources.
- Routine monitoring, performance management, and reporting is performed by remote NOC.
- Provides a balance between control, security, cost-effectiveness, and expertise.
Managed NOC services that drive efficiencies while gaining insights
Service Global's dedicated/managed NOC service is the perfect solution for enterprise network and data center needs. Our 24/7 tech support, operational monitoring, and dedication to WANs, clouds, and data center solutions provide reliable results with no downtime. We have a detailed organization hierarchy that ensures swift responses in any circumstance - so you can rest easy knowing we've got your back!
- Monitoring - Use of various tools and techniques to monitor the enterprise network 24/7, detecting and responding to issues in real-time.
- Alerting and Notification - Provide real-time alerts and notifications to the enterprise in the event of network issues, enabling prompt resolution.
- Event Management - AI/ML driven event management tools to track and manage network incidents, ensuring that they are resolved in a timely manner.
- Performance Management - Integrated performance management tools to monitor network performance, identifying and resolving bottlenecks and issues.
- Security Monitoring - Monitors network security, detecting and responding to security threats and incidents in real-time.
- Configuration Management - Smart configuration management tools to manage the configuration of network devices, ensuring that they are up-to-date and secure.
- Capacity Planning - Use capacity planning tools to forecast network resource requirements, ensuring that the network is scaled appropriately to meet the needs of the enterprise.
- Reporting and Analytics - Use reporting and analytics tools to provide the enterprise with insight into network performance and usage, enabling informed decision making.
Delivering mission-critical service faster with our Service Cloud Platform.
Our Service Cloud platform, powered by advanced automation, robust platform capabilities, proactive incident management features, chatbots, and machine learning, enables our workforce to act quickly by identifying, collaborating, and fixing issues with proven workflows.
- Real-time collaboration using B2B API, Mobile Apps, and web portals
- Real-time omnichannel communication supporting Mobile App, SMS, WhatsApp, Email
- Real-time visibility into workforce activity and 3PL logistics
- Customer Workflows and automated processes powered by Machine Learning
Achievements
Our Global Presence
We are a global company with presence on every continent.
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Stocking Locations
“Working with Service Global has been a fabulous experience, allowing me to acquire invaluable knowledge in cutting-edge technologies and techniques. The organization has provided me with many opportunities to work on various projects, affording me a diverse range of exposure and experience.”
Japinder Singh
Network Engineer (L2) - Canada
“At Service Global, our collaborative work environment is conducive to professional growth and development. The hands-on training provided is second to none. I have been fortunate to benefit from daily management interaction, which contributes significantly to my overall satisfaction with the organization.”
Andre Bardon
Network Engineer (L2) - United States
“My tenure with Service global has been a source of tremendous satisfaction, both in terms of the company's dynamic work culture and the exceptional caliber of its personnel. The organization's unwavering commitment to fostering a supportive and collaborative work environment has made my time here an absolute pleasure.”
Francisco Azuri
Network Engineer (L2) - United States
“Service Global's reputation in the IT market is well-deserved, boasting an exceptional team of professionals who are always willing to lend an ear and assist with any queries. Not only do they facilitate individual growth, but they also prioritize team development, which has undoubtedly contributed to my high level of job satisfaction.”
Wazid Akbar
Desktop Support Engineer (L1) - United Kingdom
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