Solve the challenges at global scale by helping your team with products that enable top-down visibility, easy collaboration, and service delivery predictability.
New platforms and products continue to emerge across all sectors of IT – dramatically altering the mix of resources that IT organizations must maintain to get the most out of these emerging technologies.
With Professional Services from Iron Service Global (ISG), a multi-disciplinary team of IT consultants and experts is formed to implement proven strategies that deliver the best-fit solutions for your organization.
All your projects are managed in one system which significantly helps in measuring the performance impact on your organization. Greatly improve your project outcomes with portfolio administration and oversight to further develop project results. Systematize and automate project workflows to enable consistent results. Identify, plan, track, and monitor initiatives.
Team collaboration- Assist multiple project teams to achieve high work efficiency with collaboration and document sharing. Team members can communicate on projects and share status updates via integrated message board.
Organize your team with intelligence- Portfolio-wide picturization of your available resources, and effectively balance capacity against demand.
State-of-the-art project templates- Utilize our project templates to efficiently launch and execute hundreds of projects with consistency and transparency that ensure on-time delivery.
Enables you to deliver new profitable services with professional services automation (PSA) software that simplifies project execution and improves collaboration. Enhancing service profitability also includes automating your projects, resources, and billing processes and achieving more consistent, efficient, and profitable outcomes.
Workforce projects for optimum assignment and profitability- Embrace economical capacity planning and consumption approaches to improve predicting, scheduling, and managing your team throughout geographies. It programs your people according to availability, skills, and proficiency.
- Allocate resources to the right project based on competence, cost, and availability.
- Instantly reallocate resources when faced with unexpected changes in scope or project overflows.
Redefine Project Repeatability- Reorganize front and back-office tasks of your organization using a centralized system, thus allowing you to focus on discovering customer value, increasing project quality, and improving profits.
Create Positive Customer Results- Acquire customer indicators throughout every service engagement to fix problem areas and build customer loyalty.
Collaborate Within The Organization and Beyond- Expand project collaboration throughout the company with multiple project channels, knowledge sharing, and client engagement portals.
Fast-track your enterprise vision with our in-house Program Portfolio Management (PPM) software that synchronizes strategy with planning, execution, and results. The primary focus remains on delivery of strategy with identifying and prioritizing work aligned to corporate goals that bring value to the organization.
It lets you define, track, and prove project performance that aligns with projected results. Now establish multi-disciplinary teams to optimize delivery and value. All your processes are streamlined for effective work management, thus enabling you to reduce time to market and ultimately increase revenue.
Enhanced Visibility- Consolidate data from distinct sources to visualize real-time performance metrics related to resources, financials, and overall project progress.
Financial Transparency- Forecast, plan, and track all project-related costs and realize actual dollar savings.
Enable Collaboration- Combine teams following different processes into a central view to perform and communicate effectively.
Our in-house PSA enables you to allocate billable and non-billable resources according to their skills and availability to deliver exactly what your customers need. With our PSA tool, align your resources to projects every time and schedule them with more confidence based on capacity and demand.
Unlock the power of your services team- Now manage your projects on time and on budget utilizing the PSA. By looking for specific technical skills, languages, certifications, and level of expertise across your global workforce. Organize the work projects by the hour, daily, weekly, or monthly, based on your client demands and their budget. Examine your external and upcoming project pipeline to know if your team has enough ability at a department, role, or resource level. Share KPIs with finance, project managers, and customer success to make the best decisions about profitability, staffing, and skills.
Manage Team Workload- Avoid exhaustion or monotony. Keep your team highly engaged and have them perform at their best.
Measure Revenue Impact- Carefully monitor billable hours and effort scores, thus allowing you to exactly forecast the services revenue on future projects.
Keep Your Clients Satisfied- Providing outstanding results for your clients to keep them happy and coming back for more.
Your systems work for you- The PSA tool integrates with the best enterprise software packages, so you can be more productive and extract more value out of what you already have. Enables you to move faster with the right set of insights available at hand. Set up automated workflows and get complete visibility into projects, resources, and financials to keep things moving rapidly.
Our integration platform allows multiple connections across all enterprise systems and allows to develop and maintain the right set of processes, in order to keep employee skills inventory and availability up to date. The detailed field mapping helps keep your data consistent and organized for everyone in the organization who has access to it. You are in complete control given its fully flexible system configuration and helps to quickly adapt workflows and automation rules whenever you require.
Easy Administration- Drag and drop empowered visual editor allows users to create and update field mapping to accurately meet the needs of your business.
Data Consistency- Data accuracy is highly improved and accurate reports are delivered with one-way or two-way information flow based on cross-departmental processes.
Run Your Business Processes- Schedule integration processes or activate as needed to keep information refreshed across all connected systems.
Our global experts are ready to help your business. Get in touch with one of our Experts today.