Global Field Maintenance & Technical Support Services
The Iron Service Global (ISG) portal platform allows you to provide top-notch quality support & uphold the industry standard of a 4-Hours’ SLA for your customers. ISG’s Technical Support Services provide customers with access to an experienced staff of service professionals and technical support specialists.
Web based case management
Remote OEM Technical Support
Remote System Diagnosis
Maintenance Repairs & Returns
Our Certifications Complement Our Specialties And Credibility
Supply Chain Managed Services
Offering services ranging from order fulfillment, logistics management, delivery, managed export compliance and returns programs, Iron Service Global’s (ISG’s) procurement and supply chain services offer global expertise and resources to manage all your supply chain needs extending across the globe for a multitude of product types.
By leveraging our strong vendor relationships with best-of-breed IT vendors, we ensure sourced equipment is available when and where you need it. With a network spanning over 600+ International Warehouse Stocking Locations, we can offer 4-hour service to most regions of the globe. ISG has done the behind the scenes work to understand the legal and regulatory attributes within each country and handle all of the paperwork needed for a problem-free execution of logistics & services.
Remote IT Infrastructure Management Services
For Network Management, Server Management, Storage Management, Workstation Management, Application Support, Database Management and Security Management.
We take MaaS (Monitoring-as-a-Service) to the highest level with our RIMaaS (Remote Infrastructure Management). With RIMaaS from Iron Service Global (ISG), we allow you to rest easy, knowing that your IT infrastructure is running smoothly across the entire board. By utilizing a solid foundation, 24×7 monitoring, and a tiered support escalation process – you can move on to your next IT project without worrying about the last.
Our Process
We make your device management stress-free by having full control of the process
LAST-MILE COORDINATION
Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support.
REMOTE MONITORING
Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting.
LEVEL 1 SUPPORT
Incident Management, Service Desk For Escalations, Knowledge Repository.
LEVEL 2 & LEVEL 3 SUPPORT
Problem Management, Change Management, Performance Management.
What We Do?
The service we offer is specifically designed to meet your needs.
END-USER
- 24×7 Service Help
- Desktop
- Support Application
- Packaging
DATA CENTER MANAGEMENT
- Servers & Storage
- OS
- Databases
- Messaging Systems
NETWORK MANAGEMENT
- Routers
- Switches
- VoIP
- Devices
- Network Links
SECURITY MANAGEMENT
- Firewalls
- Intrusion Protection Systems
- Virtual Private Networks
- Public Key Infrastructure
- AAA Tools
Let's Connect
Our global experts are ready to help your business. Get in touch with one of our Experts today.