Intelligent Service Desk
Helpdesk & On-Demand IT Smart Hands
Responsive and agile 24/7 customer service helpdesk manages ticket case management and dispatching of both technical and logistics services globally. On-Demand Smart Hands technicians available in local regions to perform last-mile tasks independently or in conjunction with Level 2 support techs.
24/7 Help Desk
IRON Service Global’s help desk team is composed of passionate IT experts. Our in-house staff and extended network include certified technicians, system architects, network engineers and experienced customer service representatives who are trained to handle various issues at different levels.
We provide a wide range of support services including: troubleshooting software and hardware problems, diagnostics, application support and installation guidance, network optimization, data backup and recovery services, and more.
On-Demand IT Smart Hands
Comprising a network of over 6000+ skilled engineers, Iron Service Global’s (ISG’s) Smart Hands services enable your organization to tap into and pay for resources only when you need them. No more needing to pay for stagnant technical resources in one region while frantically searching for additional resources in another. Depending on your organization’s needs, ISG can fill in critical gaps in your current operations, or expand your existing operations to new regions, opening the gates for market expansion.
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